Adelaide Distillery
REFUND POLICY

Refund Policy
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Returns Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we will not be able to offer you a refund or exchange.
To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable): 
Books with obvious signs of use 
CDs, DVDs, VHS tapes, softwares, video games, cassette tapes, or vinyl records that have been opened 
Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within three to five business days.

Late or missing refunds (if applicable)
 
It may take some time before your refund is officially processed and posted by your bank or credit card company.
If you have not yet received a refund, we recommend checking with your bank or credit card company first.
If you still have not received your refund, please contact us at yiasou@oozoaustralia.com.au.

Sale items (if applicable)


Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 
We are only able to replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at yiasou@oozoaustralia.com.au and send your item to: 138 Magill Road, Norwood Adelaide South Australia AU 5067.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item has not been marked as a gift on purchase, or the gift giver had the order initially shipped to them, we will send a refund to the gift giver. As such, the gift giver will be informed about your return.

Shipping

To return your product, please mail your product to: 138 Magill Road, Norwood, Adelaide, South Australia AU 5067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time taken for your exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend using a traceable shipping service or purchasing shipping insurance. We cannot always guarantee that we will receive your returned item.